Broadlands Cattery Privacy Policy

Introduction

At Broadlands Cattery, Broadlands, Searby Top, Lincolnshire, DN38 6BL, we are committed to protecting and respecting your privacy. As a business, we understand the importance of maintaining the confidentiality and security of your personal information. We take our responsibilities under the General Data Protection Regulation (GDPR) seriously and ensure that your data is handled in accordance with the highest standards of data protection.
 
We collect, use, and store your personal data to provide and improve our services, manage your account, and communicate with you effectively. Our privacy practices are designed to give you control over your personal information and to keep it secure. We have implemented appropriate technical and organisational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
 
This privacy notice explains how we collect, use, and safeguard your personal data, as well as your rights under GDPR. We aim to be transparent about our data practices and are committed to keeping your information safe. If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us.
 

Our contact details

Name: Broadlands Cattery
Address: Broadlands Cattery, Searby Top, Lincolnshire, DN38 6BL 
Phone Number: +44 (0) 1652 629029
E-mail: dp@broadlandscattery.co.uk
Date: 17/07/2024
 

The type of personal information we collect

We currently collect and process the following information:
  • Name
  • Address
  • Email address
  • Phone number
  • Pet information (e.g., pet’s name, breed, age, health information)
  • Payment information

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • To provide cattery services
  • To contact you regarding your pet’s stay
  • For billing and payment purposes
  • To send you updates and information about our services
We also receive personal information indirectly from the following sources in the following scenarios:
  •  Veterinarians, in case of emergency or health concerns regarding your pet

We use the information that you have given us in order to:

  • Provide care and services to your pet
  • Communicate with you about your pet’s stay
  • Process payments and manage accounts
  • Improve our services and customer experience
We may share this information with:
  • Veterinary services in case of emergency or health concerns for your pet
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • Your consent. You are able to remove your consent at any time. You can do this by contacting dp@broadlandscattery.co.uk
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored at;
Broadlands Cattery,
Searby Top,
Lincolnshire, DN38 6BL 
 
We keep personal information for the duration of your pet’s stay and for up to twelve years after. We will then dispose of this information by securely deleting digital records and shredding physical documents.
 

Your data protection rights

Under data protection law, you have rights including:
  1. Your right of access - You have the right to ask us for copies of your personal information.
  2. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  5. Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  6. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 
Please contact us at dp@broadlandscattery.co.uk,
+44 (0) 1652 629029, or
Broadlands Cattery,
Searby Top,
Lincolnshire, DN38 6BL  
if you wish to make a request.
 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dp@broadlandscattery.co.uk,
+44 (0) 1652 629029, or
Broadlands Cattery,
Searby Top,
Lincolnshire, DN38 6BL
 
You can also complain to the ICO if you are unhappy with how we have used your data.
 
The ICO’s address:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk